Engineering Desk

Technical Support

File a support ticket directly to our engineering core for rapid troubleshooting, audio driver routing, and cloud deployment assistance.

Emergency Broadcast Escalation [email protected]

Create Support Ticket

SLA Commitments

We treat station operations as mission-critical. Support tickets are triaged under the following SLAs:

  • Critical Outage < 1 Hour Response
  • High Severity < 4 Hours Response
  • Normal / Low Next Business Day

Export Debug Logs

Including debug logs significantly speeds up root-cause analysis. In Desktop Studio, navigate to Settings → System → Export Diagnostics to generate a report.